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TOP TIPS #6 Keep your eye on your TrustPilot & Google reviews

You cannot even buy and eat a sandwich these days without being asked to review the 'experience'. We appreciate that conveyancing is specialised, complicated, and technical and a lot that goes wrong is entirely out of your control BUT if you have a number of 1 and 2-star reviews and you aren’t acknowledging them and addressing their concerns this will cause long-term brand damage to your business.

Pointing out that there is only so much you can do and be held responsible for will go a long way to deflect some of the sting!

Conversely, if you have excellent reviews that you are proud of don't hide them, get the appropriate widget on your site and shout about it from the rooftops.


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