Why bother training your staff?
Our extensive research shows that many firms struggle to manage quotes and onboard new business. More worrying many are blissfully unaware of the way in which prospective clients are being managed and the service that they are receiving.
Training staff to recognise excellent service and recognise subsequent buying signals pays dividends to staff morale, engagement, retention and of course your bottom line. Moreover, building relationships with clients that last a lifetime encourages an increase in referrals, which is likely to reduce the need for costly marketing.
Our training services
Are your frontline staff getting the recognition they deserve?
We firmly believe your frontline staff are your 'Directors of first impressions’. They are not only the face of your business but also the backbone, often facing pressures from both clients and prospective clients.
Whilst partners and fee earners are seen to be doing the heavy lifting case by case, your reception staff, administrators, and paralegals are just as equally important as the shop window of your business and critically as the interface with potential new business.
The concept of ‘selling’ and ‘closing’ can often be alien to many law firms, and it is important to realise that you ARE selling a service and that clients can be easily persuaded to look elsewhere. Can you afford to overlook this fact? Especially during quieter times when work is scarce, which is something few businesses are immune to.
Initially, we will carry out a ‘Mystery Shop Me!’ report and then structure our findings around the training discussing your performance and ways it can be improved.
This collaborative approach can really improve your ability to win work, safeguard repeat business, improve client relationships and grow your firm.
Selling your conveyancing service
This in-house training course & workshop provides practical, thought-provoking content to embolden your teams to provide a measurably better service to your clients and potential clients. Presented by Mike Stainsby and James Warburton, our long-established business development specialists working in the conveyancing sector.
What the course covers:
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Staff attitude & awareness
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Who is the most important member of staff?
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Quoting a blessing or curse?
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Examine market statistics
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Dispel industry myths
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Explore your firms USP’s
Mystery Shopping and Market research on your practice, your competitors and your local conveyancing market. A Mystery Shop Me! is included in the price and will be provided in advance of any training, giving you:
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A report and evaluation of how calls are currently handled at your firm
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Conveyancing Opportunity analysis based on volume of transactions and market shares
Price : £894 +vat up to 10 Delegates
£1,350 +vat up to 11-15 Delegates
Conveyancer Firm, East Sussex
...we have restructured the way we engage with new business and have a dedicated resource to manage our new enquiries. We feel fitter as a business and are far more confident winning new clients than we were before.
Conveyancer Firm, West Midlands
We have stopped apologising for our fees as we now know just how competitive we have been. We have increased our fees and still know that we are not the most expensive firm. The 5% of clients that are comparing us on fees can go elsewhere thanks. Your insights have been invaluable.