Questions & Answers
If you have any questions that are not covered below, please get in touch.
Q: We are a large firm and have multiple branches is there a discount available for a report for each Town?
A: Yes, we offer discounts for Premium Insight Report orders containing multiple locations. "Multiple report discounts available: 3 reports £150 discount and a further £50 discount per report added thereafter. Discounts applied automatically."
Q: How long does the research take to complete?
A: The research is conducted as quickly as possible to make sure that it perceived as fair by all firms being called. We will have single reports completed within a 14-day period, multiple reports would be delivered in an agreed time frame.
Q: What improvements would I expect to see implementing your ideas?
A: It very much depends on what we find during the research and what action points we agree to put into place
Q: Do you work with single office firms or just big practices?
A: We are happy to work with small or large firms providing they are looking to improve their service standards.
Q: How much is the Premium report?
A: See pricing table here
Q: If I order the Mystery Shop Me! report can I ‘upgrade’ to the Premuim report later?
A: Yes, we and will put the fee already paid towards the Premuim Insight Report costs.
Q: Can you tell us when you will carry out the research?
A: No, it needs to be unexpected to gain a true picture.
Q: Will you tell us if there is any exemplary service from our staff?
A: Yes, although this doesn’t happen often enough.