Independent research · Proven insight · Stronger firms
What happens when a new client calls your firm - and nobody’s watching?
We mystery-shop conveyancing firms as genuine buyers and sellers, then show you exactly where enquiries are won and lost.
Over 435 firms already assessed. No account needed to search · view a sample report
435
conveyancing firms mystery-shopped
7.8/15
average score across the industry
10.5%
of firms actually asked for the business
Two questions every firm owner should ask
Most firms never see their two biggest blind spots
How good is your firm at turning enquiries into clients?
We score every step of a real enquiry, from first contact, to information gathering and the quotation itself, against what excellent looks like.
How does your team perform when you’re not listening?
Better understand what your prospects hear: the calls, emails and follow-ups that happen (or don't) every day without you in the room.
As heard on the Today's Conveyancer Podcast
Understanding exactly why you are winning or losing new business
Our Director, Mike Stainsby, joins the Today's Conveyancer Podcast to discuss how conveyancing firms can use data and insight to understand client experiences, improve conversion rates and drive better sales performance.
Please note: This podcast was recorded some time ago, and certain services, products and references mentioned have since changed or are no longer offered. However, the insights, observations and challenges discussed remain just as relevant today.
From our February 2023 research
failed to ask for the business during the first call
made no effort to build rapport during the first call
of staff believe they have limited or poor sales ability
of firms failed to send out the promised quote
With stats like these it takes little effort to stand out. But how does your firm perform?
What we find
The gap between typical and excellent is where instructions are lost
Every report compares your firm with the industry average and with a perfect 15/15 enquiry, so you know exactly what to fix first.
See the sample reportHow it works
1We mystery-shop your firm
A genuine-sounding enquiry, handled by your team exactly as normal.
2We score 15 key points
First contact, information gathering, quotation and five-day follow-up.
3You get your MOT report
Delivered to your account with scores, verbatim findings and priority actions.
We may already hold a report on your firm
Search now — or commission a Conveyancing MOT from £395 + VAT.